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Jan 30, 2020

First impressions and customer experience matter to OEMs because the next dealership is only a phone call away for today’s ready-to-purchase tech-savvy customer. So what is the one score brands must pay attention to in order to identify gaps in the dealership sales process to increase profitability and quickest...


Jan 10, 2020

Meet Jon, a Chicagoland auto shopper who in this episode shares his complete story of finding his Lexus GS on eBay listed by a dealer in Florida. Listen to how Jon researched the dealer, built trust, purchased a CarFax, and handled all communication with the dealer via SMS, and signed all the documents electronically....


Jan 9, 2020

Reality is, this episode isn't strictly about "broadcast hysteria" and the "art of fake news." That does come up during our conversation about Orson Welles's 1938 broadcast of War of the Worlds. Also in this episode we talk about SoftBank-backed Fair, Inc. cutting 40% of its workforce, plus talk about "bringing...


Jan 1, 2020

In this final episode of 2019 we take a look back, a look up, and a look ahead by featuring highlights from our year-end season 5 finale of the Mobility Tech & Connectivity Show that featured 5 show guest alumni plus your host Ryan Gerardi. And while the primary focus was to talk about Tesla becoming 3rd...