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Apr 28, 2020

This episode is a mashup of conversations about fixed operations from January through March that reveals how undetected COVID-19 was and how quickly it became the unassuming disruptor that it was. In it we review the online auto parts business of 2019, hear how dealers recruit and develop service technicians, and we...


Apr 24, 2020

The COVID-19 pandemic crisis has given everyone reason to worry. And dealing with a challenging time like this is a lot harder when you focus solely on the negative. Conversely, looking for that silver lining isn’t about ignoring the problem either. And while this episode is meant to identify some slivers of hope,...


Apr 9, 2020

In this episode we highlight pre COVID-19 rhetoric about the importance of auto retailers adapting not only to certain technologies but also fundamental principles and practices, and how now with stay in shelter ordinances auto retailers are being forced to embrace many of these ideas in order to stay in business.


Apr 6, 2020

In this episode we highlight segments of conversations from two different Auto Retail Marketing webcasts leading up to the COVID-19 pandemic crisis, quarantine, and shutdown of the auto industry. The first conversation occurred in early February, just prior to the 2020 NADA Show. The second conversation took place a...